Overview
We value your satisfaction and strive to ensure that our digital products meet your expectations. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds will be processed for purchases made through our website. By making a purchase, you agree to the terms set forth in this policy.
Cancellation Policy
1. Order Cancellation
- Before Download/Access: You may cancel your order before you have downloaded or accessed the digital product. To cancel your order, please contact our customer support team at support@growonline.site with your order details. If the cancellation request is approved, a full refund will be issued.
- After Download/Access: Once you have downloaded or accessed the digital product, cancellations are not permitted.
Refund Policy
1. Eligibility for Refund
Refunds are only available under the following circumstances:
- Technical Issues: If you experience technical issues that prevent you from accessing or using the digital product, and our support team is unable to resolve the issue, you may be eligible for a refund.
- Defective Product: If the digital product is defective or not as described, you may be eligible for a refund.
2. Non-Refundable Situations
Refunds are not provided under the following circumstances:
- Change of mind after purchase
- Failure to read the product description before purchase
- Inability to use the digital product due to lack of technical knowledge or equipment
- Discounted or promotional products
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our customer support team at support@growonline.site within 1 Hour of your purchase.
- Provide your order number, proof of purchase, and a detailed description of the issue.
- Our support team will review your request and respond within 5 business days.
If your refund request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
Email: support@growonline.site
Changes to This Policy
We reserve the right to update or change this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of our website and services constitutes your acceptance of any changes to this policy.
Thank you for choosing our digital products. We appreciate your business and strive to ensure your satisfaction.